SHIPPING POLICY
Welcome to Mango and Moon Interiors! We’re committed to getting your order to you safely and as quickly as possible. Please take a moment to review our shipping information for Australia.
For any questions, reach out to mangoandmooninteriors@outlook.com
ORDER PROCESSING
- Orders are processed within 1–3 business days.
- Preorders ship according to the estimated release date provided at checkout.
- Orders containing both in-stock and preorder items will ship when all items are available, unless otherwise stated.
SHIPPING OPTIONS & COSTS
Shipping costs are automatically calculated at checkout based on your location and the size/weight of your order.
DELIVERY TIMEFRAMES
AUSTRALIA
- Standard: 3–10 business days
- Express: 1–3 business days
LOST, DELAYED OR STOLEN PARCELS
Once your parcel has been handed over to the courier, it becomes their responsibility.
Mango and Moon Interiors are not liable for:
- Packages marked as delivered but not received
- Delays caused by the courier
- Weather or operational disruptions
- Parcels sent to incorrect or incomplete addresses provided at checkout
- Theft after delivery (porch piracy)
If your parcel is lost or delayed:
- Contact the courier directly using your tracking number.
- Email us and we’ll guide you through the process, but refunds or replacements can only be offered if the carrier approves the claim.
TRANSIT DAMAGE
Your items are packaged securely, but damages can occur during transit.
Mango and Moon Interiors is not liable for transit damage unless the carrier approves the claim.
Please photograph the item and packaging within 24 hours of delivery and contact us immediately.
INCORRECT ADDRESS POLICY
Customers are responsible for entering correct delivery information at checkout.
Orders shipped to incorrect addresses cannot be refunded or replaced once dispatched.
If you notice an error, contact us immediately — if your order hasn’t shipped yet, we can update the address.