REFUND POLICY
We want you to love your Mango and Moon items as much as us, but if something isn’t right, we’re here to help. This Return Policy applies to orders shipped within Australia.
14-DAY RETURN WINDOW
You have 14 days from the date your order is delivered to request a return.
To be eligible, items must be:
- Unused and in the same condition received
- In original packaging
- Free from marks, stains, or signs of use
- Accompanied by proof of purchase
Items returned without approval, or outside the 14-day window, will not be accepted.
We do not offer refunds for change of mind. Eligible returns will be issued as a credit note, which can be used towards any future purchase from our store.
HOW TO START A RETURN
Email us at hello@mangoandmooninteriors.com.au with your Order Number to commence a return application.
Return shipping is the customer’s expense.
NON-RETURNABLE / FINAL SALE ITEMS
The following items cannot be returned, or refunded:
- Items purchased during promotional sale events
- Items marked as sale
By purchasing a preorder item, you acknowledge it ships at a later date and accept these terms.
DAMAGED OR WRONG ORDERS
Please inspect your order as soon as it arrives.
If you receive an incorrect, faulty, or defective item, contact us immediately at hello@mangoandmooninteriors.com.au with photos. We’ll review the issue and arrange a replacement where appropriate.
TRANSIT DAMAGE
We pack our products securely, but once your parcel leaves our warehouse, we are not liable for any damage caused by couriers during transit.